Privacy Policy for Secure Link Solutions in compliance with Australian Standards
This Privacy Policy outlines how Secure Link Solutions collects, uses, and protects your personal information in accordance with Australian Privacy Principles (APPs).
Collection of Personal Information
We may collect personal information about you, including your name, email address, and IP address when you visit our website or submit a comment. We collect this information to better understand your needs improve our services and assist with detecting fraud.
Use of Personal Information
We use your personal information for the purpose it was collected, including processing your comments, managing your account, and sending you marketing communications if you have opted in to receive them. We may also use your personal information to improve our website and services and to comply with legal obligations.
Disclosure of Personal Information
We may disclose your personal information to third-party service providers to provide you with the services you have requested. We take reasonable steps to ensure that third-party service providers handle your personal information in accordance with APPs.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. We store personal information securely and take reasonable measures to destroy personal information no longer required.
Access and Correction of Personal Information
You have the right to access and correct your personal information held by us. You can do this by logging in to your account or contacting us directly. We will respond to your request within a reasonable timeframe and in accordance with APPs.
Complaints
If you have a complaint about the way we have handled your personal information, please contact us in writing. We will respond to your complaint within a reasonable timeframe and in accordance with APPs.
Changes to our Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our services or legal obligations. The updated Privacy Policy will be published on our website, and we encourage you to review it regularly.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us by email at info@securelinksolutions.com.au or by mail at PO Box 527 , Sandy Bay, TAS, 7006
Refund Policy for Secure Link Solutions
Thank you for choosing Secure Link Solutions for your technology needs. Our commitment is to provide high-quality products and services to our valued customers. Please take a moment to review our refund policy, which outlines the terms and conditions governing refunds and returns in compliance with the Australian Consumer Law (ACL) administered by the Australian Competition and Consumer Commission (ACCC).
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Change of Mind Returns: We understand that circumstances may change, and you may decide to return a product due to a change of mind. In such cases, Secure Link Solutions allows returns subject to the following conditions:
- The request for return must be made within 14 days of the purchase date.
- The product must be unused, in its original packaging, and in resalable condition.
- A 20% restocking fee will be applied to cover handling and processing costs.
- The customer is responsible for covering the return shipment costs.
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Faulty or Defective Products: If you receive a faulty or defective product, please contact our customer service team immediately. We will guide you through the return process, and if the product is deemed faulty, we will arrange for a replacement or issue a refund, including any applicable shipping costs.
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Return Process: To initiate a return, please follow these steps:
- Contact our customer service team at info@securelinksolutions.com.au to request a Return Authorisation (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the product, along with a copy of the original invoice, to the address provided by our customer service team.
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Refund Processing:
- Refunds will be processed within 14 days of receiving the returned product.
- Refunds will be issued in the same form as the original payment.
- The 20% restocking fee will be deducted from the refund amount for change-of-mind returns.
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Exclusions: This refund policy does not apply to:
- Customised or personalised products.
- Products damaged due to misuse, neglect, or accident.
- Software licenses applied to hardware, which are non-refundable.
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Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer service team at info@securelinksolutions.com.au.
Secure Link Solutions reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the latest version of the policy.
